Refund policy

At VYTL, we want every order to arrive exactly as expected. This Refund Policy should be read together with our Shipping Policy and Shipping & Returns page and does not limit any rights available to you under applicable UAE consumer protection laws.

15-Day Money-Back Guarantee on your first order (limited-time launch offer). For a limited time, your first VYTL order is covered by a 15-day money-back guarantee. If you're not satisfied, email orders@itsvytl.com within 15 days of delivery for a full refund, whether or not the box has been opened. The guarantee applies once per customer, to their first order only. Later orders follow the standard return terms below.

Unopened Products

We accept returns of unopened products requested within 15 days of delivery, provided that:

  • The product remains sealed, unused and in its original packaging.
  • The packaging is undamaged and suitable for resale.
  • You provide your order number or other proof of purchase.
  • You contact us before returning the product.

To request a return, email orders@itsvytl.com with your order number and the reason for the return.

Please do not send products back without receiving return instructions from us first. Unless the return results from our error or from a damaged or defective product, the customer is responsible for return shipping costs.

Opened or Used Products

For food-safety and hygiene reasons, we cannot accept returns of:

  • Opened or partially used boxes.
  • Products that are no longer sealed.
  • Products returned outside the 15-day return period.
  • Products that are not in their original packaging.
  • Products damaged after delivery through improper storage, handling or use.

This does not affect the 15-Day Money-Back Guarantee above, or your rights where a product is defective, damaged, unsafe or otherwise not as described.

Damaged or Defective Products

Please inspect your order after delivery.

If an item arrives damaged or appears defective, contact us within 7 days of delivery at orders@itsvytl.com and include:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the product and its packaging.

After reviewing the issue, we may offer a replacement, refund or store credit. Return shipping for approved damaged or defective products will be covered by VYTL.

Incorrect Products

If you receive the wrong product or flavor, contact us within 7 days of delivery.

We will arrange delivery of the correct product at no additional cost and, where necessary, provide instructions for returning the incorrect item.

Refund Processing

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds will be initiated within 5 business days of inspection and issued to the original payment method.

After approval, please allow approximately 5-7 business days for your bank or payment provider to reflect the refund. Processing times may vary depending on the payment provider.

If a delivery charge was paid, it is non-refundable unless:

  • The product was damaged or defective.
  • You received the wrong product.
  • The return resulted from an error by VYTL.
  • A refund of those charges is otherwise required by applicable law.

Exchanges

Where an exchange is approved, we will provide instructions based on product availability.

If the requested replacement is unavailable, we may offer a refund or store credit instead.

Failed or Undelivered Orders

If an order is returned to us because of an incorrect delivery address or unsuccessful delivery attempts, we will contact you regarding redelivery.

Additional delivery charges may apply. If redelivery is not requested within 7 days of our notification, the order may be refunded after deducting any reasonable delivery costs we incurred, except where the failure resulted from our error.

Subscription Orders

Subscription orders are subject to this same Refund Policy.

Canceling, pausing or skipping a subscription affects future scheduled charges and deliveries. It does not automatically cancel or refund an order that has already been processed or dispatched.

Subscription orders that have already been dispatched cannot be canceled. Please review our Subscription Cancellation Policy for information about managing future subscription orders.

Contact

To request a return, report a problem or ask a question about this policy, contact:

VYTL LLC
Sharjah Media City (Shams)
Sharjah
United Arab Emirates

Email: orders@itsvytl.com
Trade License No.: 2647070.01

Last updated: October 10, 2026