Shipping & Returns.
We keep things simple. Every order is handled with care, shipped quickly, and tracked from our hands to yours. If something isn't right, we'll make it right.
- Delivered in 1–2 days across the UAE
- Free delivery on every order
- 15-day money-back guarantee
From our hands to yours
Every order is packed and sent out quickly. Orders placed on the weekend or on a UAE public holiday go out the next business day.
We deliver to all seven emirates. GCC shipping is coming soon.
Timeframes are estimates. If a courier or weather delay affects your order, we will tell you before you have to ask.
Every order ships with a tracking number sent by email once your order ships. Please allow up to 24 hours for the tracking link to activate after the shipping confirmation. If your tracking is not updating after 24 hours, contact us at orders@itsvytl.com with your order number in the subject line.
We are currently UAE only. KSA, Kuwait, Bahrain, Qatar and Oman are coming soon. Join the waitlist at itsvytl.com to be notified when we ship to your country.
If a delivery attempt is unsuccessful, the courier will typically make one additional attempt or hold the package at a local depot for pickup. Please ensure your delivery address and contact number are accurate at checkout.
- If an order is returned to us due to an incorrect address or failed delivery, we will contact you to arrange re-delivery.
- Additional delivery charges may apply, unless the failed delivery was our error.
- If re-delivery is not requested within 7 days of our notification, the order will be treated as a return and a refund issued minus any reasonable delivery costs we incurred, unless the failure was our error.
We stand behind every box
If something is not right, we want to know — and we will fix it.
15-day money-back guarantee (limited-time launch offer). Not satisfied with your first order? Email orders@itsvytl.com within 15 days of delivery for a full refund, whether or not the box has been opened. First order only, once per customer. This applies in addition to the standard return terms below.
- Returns accepted on unopened, sealed products within 15 days of delivery.
- Product must be in original, sealed, undamaged packaging.
- Customer is responsible for return shipping costs.
- Refund or exchange issued within 5 business days of inspection.
- Refunds returned to the original payment method within 5–7 business days of approval.
If your order arrives damaged or the product is defective, please let us know and we will make it right.
- Contact us within 7 days of delivery at orders@itsvytl.com.
- Include your order number and photos of the damage.
- We may offer a replacement, refund or store credit.
- Return shipping on damaged or defective items is covered by us.
If you received the wrong flavor or product, contact us within 7 days of delivery and we will ship the correct item at no cost, with a return label for the incorrect one.
- Opened or partially used boxes.
- Products returned outside the 15-day window.
- Products not in original packaging.
You're in full control
VYTL subscriptions ship free with every order. Pause, change or cancel anytime before your next billing date with no penalty.
- Manage your subscription from your account dashboard.
- Pause, skip, or cancel at any time before the next billing date.
- No cancellation fees, no minimum commitment.
- Subscription orders that have already shipped cannot be canceled.
Talk to us
For returns, exchanges, or any order queries:
We reply within 1–2 business days, Monday to Friday. Please include your order number so we can help faster.
Handled with care.
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